Our Policies

Please ensure you have read and understood our booking policies before booking an appointment with us. If you have any questions please do not hesitate to get in contact by emailing [email protected] or call/text 0499 005 055.

  • All bookings must be secured with a non-refundable booking fee. This amount will be deducted from your treatment on the day of your appointment. You may pay remaining amount via EFTPOS, cash or Afterpay.
  • Booking fees are strictly non-refundable and non-transferable.
  • We require 48 hours notice to any booking amendments. If you reschedule/cancel within 48 hours you will forfeit your booking
  • Please be advised that by cancelling or not showing up to your appointment will result in you forfeiting your booking fee and further charges may apply. No show appointments will be required to pay 100% of balance remaining, this includes cancellations within 24 hours of appointment unless discussed with Rachel prior.
  • If more than one appointment is cancelled/amended within 48 hours, full payment is required up front for any future bookings.
  • You may reschedule your appointment once, if you need to reschedule again you will need to pay a new booking fee.
  • Rescheduling your appointment is not available for promotions. If you do need to reschedule; you will be required to pay full price and may forfeit your booking fee if you have
    not followed 48 hour policy.
  • Appointments can be secured for no more than 2 months. If you choose to reschedule your appointment for after this timeframe and there has been a price increase, you will be required to pay current price.
  • Booking fees left on your file will be available for you to use for 12 months.
  • If your appointment is needing to be cancelled/rescheduled by Rachel James Artistry for any reason, your booking fee will roll over to your future appointment. Non refundable booking fee policy still applies.
  • Please ensure that you arrive to your appointment on time. Please arrive 5 minutes early to fill out forms. If you arrive more than 10 minutes late you will not be seen and treated as a no show. Please allow enough travel time.
  • Please fill out our Consultation Form before booking a Cosmetic Tattoo; if you book without filling out Consultation Form and you are not a suitable candidate booking fees
    cannot be refunded.
  • Existing permanent makeup must be advised prior to booking.
  • If you have your Cosmetic Tattoo touched up elsewhere after being an Rachel James Artistry client, you are no longer entitled to Rachel James Artistry touch up pricing and may be unable to have your tattoo touched up/corrected by us.
  • There are no refunds given on services rendered.
  • Due to health and safety regulations, you are not permitted to bring anybody else with you to your appointment. If you do bring somebody with you, the appointment will be cancelled. The clinic is not suitable for children or babies.
  • You must be over 18 years old. Please bring your ID to your appointment.
  • Medical history and allergies may prevent you from having a cosmetic tattoo procedure, you must disclose this information to Rachel James Artistry before booking your appointment. Changes to medications must be advised if this occurs before a touch up session.
  • Rachel James Artistry reserves the right to refuse service to any person for any reason.
  • Rude or aggressive behaviour will not be tolerated.
  • Please note that all bookings are scheduled to ensure the efficient operation of the business, Rachel James Artistry may contact you to adjust your booking time accordingly.
  • If you would like to use Afterpay for your service, please ensure you have an Afterpay account and mobile app that is set up and ready to go prior to arriving to your appointment. Please note: Afterpay is not available on promotions or touch up appointments.
  • Please do not attend your appointment if you are unwell, if you arrive unwell you will be refused service and further costs will apply.


By completing your booking you are acknowledging and agreeing to these terms and conditions.

Thank you for your understanding.
Rachel James Artistry